As we are all aware, the impact that the COVID-19 pandemic is having on business means we are all adjusting to new ways of working. Supply chains are being affected as they re-mobilise their operations to adjust to different and unexpected demands. In addition, ensuring they have effective business continuity plans in place, whilst remaining vigilant and ready to return to optimum trading conditions is critical.
In the last 35 years, we have helped our customers weather economic crisis before by ensuring our team of EDI experts respond quickly and provide peace of mind for the continued operation of critical business services. Right now, we recognise that companies need to continue their business operations where possible, react quickly to issues of staff availability and ensure business continuity plans are in place to minimise disruption.
Critical business systems are often monitored and maintained by a small number of highly skilled individuals within a business. With the potential for skilled EDI staff availability to be impacted at very short notice, often for a prolonged period, Data Interchange stands ready and available to plug this gap for businesses’ who feel they may be significantly exposed.
Helping business to protect their critical B2B connectivity during uncertain times, we offer a range of business continuity services to ensure businesses’ core EDI capabilities remain operational, and in optimum shape, allowing them to continue trading with key partners, while protecting against unplanned issues or availability of key staff.
In addition, our 24/7 Customer Solutions team can help;
- Minimise impact to the business of any outages caused by connection issues or misconfigurations
- Ensure contractual obligations for B2B activities are maintained
- Access skilled resources when required
Whether you require a quick health check (free of charge to Data Interchange customers) to understand any current risks to the performance of your EDI capabilities, backup EDI specialist resource at short notice or you are considering a more comprehensive managed service engagement, a supply chain integration project or software consolidation then please do get in touch.